Returns And Exchanges Policy
Life is too short to be half-hearted about what you wear. As much as possible, we want to ensure you feel good about and in the purchases you make with ByWebber.
As such, we will happily exchange, credit or refund all full price items within 14 days from purchase date. This policy is conditional so please take the time to note the below:Returned garments must be accompanied by the original receipt or gift receipt and in original sale condition (the garment must not have been worn, washed or altered). Swing tags must also be attached to be eligible for return.
Please be aware that any items purchased as part of a Sale, Flash Sale & Warehouse Sale promotion (including holiday gift boxes) are final sale and are not eligible for return or refund.
What If My Item Is Faulty?
At ByWebber we pride ourselves on our quality construction and premium fabrications but in production, as in life, mistakes can be made. In this rare instance:
We will gladly replace or refund faulty items, subject to availability.
Faulty items can only be returned to ByWebber online store if they were purchased from the online store.
Should you have a problem with your garment, please contact us via the contact form.
What If I Receive An Incorrect Item?
If you received an item that you did not order, please contact us via the contact form, so we can resolve this for you.
How Do I Return An Item?
Please note: Customers are responsible for all shipping costs on returned goods – except in the case of faulty goods or incorrect supply.
All orders are shipped in a Hero-packaging recyclable/ compostable mailer bag, which can be used to return your item/s.
To ensure we can process your return, please follow the below steps:
Step 1 – Check for the following:
> You ordered from ByWebber online store.
> All swing tags are still attached.
> Item/s have not been worn or washed, and are in original, clean condition. In the interests of hygiene, we may refuse returns where it is clear this precaution has not been taken.
Step 2 – Fill in our returns form:
> Please submit your return request via the contact us page.
Step 3 – Post your items
9 Picolo Close, Vermont South
Melbourne VIC 3133, AUSTRALIA
We recommend using registered post so that your parcel is not lost in transit.
Customers are responsible for all shipping costs on returned goods – except in the case of faulty goods.
Refunds will be processed to the original payment method within 5 business days of ByWebber receiving the returned item/s. A notification will be sent to the nominated email address at the time of this transaction.
For any other questions, please contact us via the contact form on the website: https://bywebber.com/